Performance Cancellations - Novel Coronavirus (COVID-19) update


QUEENSLAND PERFORMING ARTS CENTRE

As restrictions around large-scale gatherings look set to continue for the foreseeable future, QPAC’s theatres remain closed.

All patrons holding tickets for impacted events will be contacted directly and offered refunds or transfers to new dates where performances are able to be rescheduled.

Please be assured that we will keep in touch with you with any updates to the current closures and we look forward to welcoming you back to QPAC.

View the Queensland Performing Arts Centre website for up to date information.

OTHER VENUES AND ARTS COMPANIES EVENT CANCELLATIONS

Other Venues and Arts Companies who use QTIX as their Ticket Agent have also closed their doors in line with health advice.

Art Gallery of NSW
In line with decisions made by the National Cabinet as communicated by the NSW Premier Gladys Berejiklian, the Art Gallery of New South Wales has closed to the public until further notice to help protect the health of all visitors and staff and minimise the spread of COVID-19 (coronavirus) in the State.

Due to COVID-19, the Gallery intends to hold the Archibald, Wynne and Sulman Prizes 2020 exhibition later this year (not 9 May to 6 September as previously advertised). New exhibition opening dates will be announced soon. Information for artists is available on our prizes page

View the Art Gallery of NSW website for up to date information.

Canberra Theatre Centre
Canberra Theatre Centre will be closed to the public in response to Coronavirus/COVID-19. Ticketholders will be contacted by email regarding new performance dates or to issue a refund. We ask for your patience during this time.

View the Canberra Theatre Centre website for up to date information.

La Boite
La Boite is deeply disappointed to announce remaining productions in its 2020 Season have been cancelled in light of the ongoing and unpredictable COVID-19 pandemic.

Ticketholders will be contacted by the La Boite box office team as quickly as possible to discuss their options for the seasons of St Joan of the Stockyards (23 May-13 June), Grug (23 June-4 July), 3 O’Clock Flagpole (10-13 July), The Happy Prince (18 July-8 Aug) and Brothers Book Club (29 Aug-19 Sept). La Boite thanks all ticketholders for their patience and understanding during this time.

View the La Boite website for up to date information.

Queensland Art Gallery and Gallery of Modern Art
For the safety of our community, both the Queensland Art Gallery and Gallery of Modern Art will temporarily close to the public from 12 noon 23 March 2020 until further notice. If you purchased a ticket to Water Up Late (Friday 20 and Saturday 21 March) or ‘Water’, and have not yet visited the exhibition, you will receive a refund of the full purchase price.

View the GOMA website for up to date information.

Queensland Conservatorium
The Queensland Conservatorium will be closed to the public in response to Coronavirus/COVID-19. Ticket holders of cancelled performance will be issued with a full refund of the ticket price.

View the Queensland Conservatorium website for up to date information.

Queensland Museum Network
For the safety of our community, all Queensland Museum Network locations are temporarily closed to the public until further notice. If you have purchased a ticket to a public program, event or exhibition, we will be providing refunds.

View the Queensland Museum website for up to date information.

QUT Gardens Theatre
QUT is committed to the health and safety of our community. In response to the rapidly evolving COVID-19 situation, the QUT Gardens Theatre complex is closed until further notice. Ticketholders will be provided with a full refund of the ticket price.

View the Gardens Theatre website for up to date information.

World Science Festival
World Science Festival Brisbane 2020 and some of the World Science Festival Queensland events have been cancelled. Ticketholders will be issued a full refund of the ticket price.

View the World Science Festival website for up to date information.

REFUNDS

All ticket holders for the original performance dates will be refunded automatically. There is no need to contact QTIX, your refund will be processed in due course.

  • If you purchased ticket(s) using credit card or Paypal via QTIX, you will receive a refund of the full purchase price.
  • If you purchased ticket(s) using cash or EFTPOS, QTIX will contact you to organise a refund.
 

The Refund Process

All ticket holders for the original performance dates will be refunded automatically. There is no need to contact QTIX, your refund will be processed in due course.

If you purchased ticket(s) using credit card or Paypal via QTIX, you will receive a refund of the full purchase price.

If you purchased ticket(s) using cash or EFTPOS, QTIX will contact you to organise a refund.

 

Contact QTIX

Following current health warnings on social distancing, the QPAC call centre is currently operating with a skeleton staff. We apologise for any delays and thank you for your patience.

Please be assured all refunds will be processed in due course. The majority of these will be processed automatically and there is no need to contact QTIX unless your details have changed or you would like a refund for a rescheduled performance. If this is the case, please email us at refunds@qtix.com.au and include your name and booking reference number. Do not include credit card information.

For general enquiries, please contact us at info@qtix.com.au. We will endeavour to respond to your query as soon as possible.