Frequently Asked Questions

Accessibility Questions & Bookings

	I need an aisle seat, or I have other special seating requirements (eg: wheelchair access, hearing difficulties), or I am bringing a guide dog with me, does this matter?
	PWD bookings cannot be made over the Internet. Please phone 136 246 (Mon to Sat, 9.00am to 8.30pm) to let us know the service you require. Our box office staff will endeavour to accommodate your needs and seating requests.

	How do I purchase an accessibility ticket?
	If you require specific seating arrangements, please phone 136 246 (Mon to Sat, 9.00am to 8.30pm) and our box office staff will advise you of the best seating arrangements for your needs. All venues ticketed by qtix have seating areas allocated for people with disabilities and special access needs.

Buying A Ticket Online

	What are the benefits for me when I buy tickets online?
	When use the qtix website you can purchase tickets 24 hours a day, seven days a week, at any time that suits you. The website functions off a 'real-time' booking system which means you can access the same events and seats as patrons who choose to book by phone or at the counter.

	Why can't I choose my own seat?
	The option to select your own seat is currently unavailable on the qtix website. However, if you are purchasing tickets to an event at the Queensland Performing Arts Centre, you can select your own seat for the majority of QPAC events when you purchase tickets on the QPAC website.

	Where will my seats be?
	Your qtix confirmation email will contain information about your online transaction as well as your seat allocation (if reserved seating). For most venues seating information includes a door or section number as well as a row and seat number / letter.

	Will better seats be available later?
	On rare occasions seats are released closer to the event. Promoters sometimes request that a number of tickets be held for their purposes. These tickets are released when not required by the promoter and generally made available for sale to the public. We are the ticketing sales agent selling on behalf of promoters and according to their instructions.

	I wish to purchase 12 tickets but there is a limit of 10 for the website, what do I do?
	Many events offer Group Discounts for adult and school groups of 10+. Please email your group enquiry or school group enquiry to qtix Group Sales or phone them on (07) 3840 7466.

	I need to cancel an order. What should I do?
	The qtix website and your email confirmation would have stated the terms and conditions of sale with qtix . Under these conditions there are no refunds, cancellations or exchanges once bookings have been confirmed. This is in line with the LPA Code of Practice for Event Ticketing in Australia.

	How long will qtix hold tickets for me?
	Because we operate a 'real-time' booking system we are unable to hold tickets for patrons. From the time you click to 'confirm your ticket selection', you will have 10 minutes to complete your transaction before your tickets (and held seats) will be released.

	I have a concession card or I need some children's tickets?
	qtix generally lists all concession and children's tickets on the website. Please note that ushers or box office staff have the right to request and see the appropriate identification and proof of age when presented with a concession or child's ticket.

	When selecting tickets the system says there are 'limited seats', what does this mean?
	At this time the event has less than, or equal to, 10 tickets available for sale.

	When selecting tickets the system says the 'ticket allocation has been exhausted', what does this mean?
	At this time tickets to this event are not available from any part of the venue.

	When selecting tickets the system says 'sold out', what does this mean?
	At this time there are no tickets available for this particular part of the venue.

When selecting tickets the system says, 'Unable to obtain the tickets you requested. The event may be sold out or the number of tickets requested is greater than the maximum available adjacent seats'. What does this mean?

When the ticketing system is unable to locate a sufficient number of available tickets or all tickets to an event are sold or in the process of being sold, you will receive the above message. This will happen even if you have entered a request for just one ticket and will continue until the transaction/payment for every available ticket is complete. The site will then provide an Allocation Exhausted or Sold Out notice.

	How do I purchase tickets to more than one event?
	After selecting the tickets to your first event, click on the 'continue shopping' button to begin searching for your next event.

	In one day, what is the maximum dollar value purchase I can make online?
	This is determined by your credit card's single day transaction limit.

Buying a Ticket Off-line

	How do I book tickets (excl. subscriptions) off-line?
	Tickets can be purchased by phone and in person at the Queensland Performing Arts Centre or at the other qtix outlets.

	How do I book tickets by phone?
	Phone qtix on 136 246 between 9.00am and 8.30pm, Monday to Saturday (call is toll-free outside Brisbane metropolitan area).

	How do I book tickets in person at the qtix Box Office?
	Visit the Queensland Performing Arts Centre between 9.00am and 8.30pm, Monday to Saturday.

	Where are qtix's six outlets?
	For contact details, please see outlets

Transaction Fees

	Do transaction fees apply to bookings?
	Transaction fees apply to new events on sale from 26th July 2010. This is a per transaction fee, not a per ticket fee, that will be applied at the end of your purchase. This fee applies to bookings made online, over the phone, in person at the Box Office, or at any QPAC outlet. This fee only applies to events in QPAC's four theatres and does not apply to group or corporate bookings.

Cancelled / Postponed Events

	I purchased tickets for an event and that event has been cancelled, what happens now?
	Unfortunately this does happen, though only very occasionally. Should your performance be cancelled, qtix will contact you to advise of the refund procedure.

I purchased tickets for an event and that event has been postponed, what happens now?

If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the full amount paid (including booking fees). For further details please phone 136 246.

Company Information

	What is qtix?
	The Queensland Performing Arts Centre (QPAC) owns and manages qtix, which is a Queensland-based ticketing agency.

What is Queensland Performing Arts Centre (QPAC)?

Opened in 1985, QPAC is Queensland's largest arts centre and employer of arts workers. Administered by the Queensland Performing Arts Trust (QPAT) and the responsibility of the State's Minister for the Arts, The Honourable Rod Welford, QPAC employs more than 100 permanent staff and in excess of 350 casual staff. As a Statutory Authority, a board oversees the Trust and is bound by the QPAT Act 1977.

Error Messages

	What does 'Unable to Satisfy Request' mean?
	This error occurs when the number of seats available together in a row is less than the number of seats requested. For example, the show you wish to see has only odd single seats available spread throughout the auditorium where you have requested two seats together. If you receive this error message, you will need to go back and select a different performance date/time and try your request again.

What does 'Cannot find server or DNS Error (Internet Explorer Error)' mean?

This error can occurs when your browser version does not support 128-bit encryption security (see Privacy & Security). This error will commonly occur when you try to access the Login page page as the web server transitions to Secure Mode at this stage. If your browser does not support the 128-bit encryption required, it will not be able to contact the server securely. To resolve this issue, it is necessary to upgrade your web browser version. Links on how to do this are included in the Privacy & Security frequently asked questions.

	What does '404 Not Found' mean?
	If you receive this error, it means that the page you were trying to view does not exist. If you came to the page via another website, please inform the administrator or webmaster of that site that their link is out of date. If you used a browser bookmark ('favourites') to get to the page, please correct your bookmark once you have found the page you are looking for.

	What does '500 Internal Server Error' mean?
	If you receive this error, it means some sort of technical problem is happening with our server. The webmaster is automatically alerted to the problem. It may only be temporary, so you may want to try again later.

Extras - Gift Vouchers & QPAC Car Parks

How do I use a QPAC car park voucher?

Parking at QPAC costs $15.00 per visit, $19.00 per pre-paid visit in 2011 and $21.00 per pre-paid visit in 2012. Simply insert the pre-paid voucher in the pay station as you enter the car park. Remember, by pre-purchasing, you have guaranteed your car parking space, so even if there is a sign saying the car park is full, proceed with your pre-paid voucher for guaranteed entry. This facility is limited per performance, so arrange your car parking early!

	Where do I use a QPAC car park voucher?
	The pre-paid QPAC car park voucher is accepted at the QLD Performing Arts Centre car park, entry via Melbourne Street and the Art Gallery/ Museum, entry via Melbourne Street. (see map).

	How do I redeem my QPAC gift voucher?
	QPAC gift vouchers are exchangeable for admission tickets (subject to availability) and are valid for 12 months from the date of purchase. Gift vouchers can be redeemed on the QPAC or qtix websites, over the phone (call qtix on 136 246) or upon presentation at the qtix Box Office at QPAC.

Online Payment

	How can I pay for my tickets?
	QPAC & qtix accept most major credit cards including American Express, Visa, MasterCard, Diners Club and Bankcard. Be assured that the qtix website provides a secure online transaction site, where your credit card details are safe to send over the Internet. If you do not hold a credit card please phone 136 246 to arrange alternative purchase arrangements.

	When do you charge my credit card?
	qtix charges your credit card whilst the booking is being processed. If the charge is declined, your tickets (and held seats) will be released.

Packages & Subscriptions

	What is a package?
	A package is a premium-ticketing program designed specifically for those patrons who seek an effortless experience that is all-encompassing, personalised and distinctive. Different packages could include a variety of elements including (but not limited to) premium tickets, pre and post show catered events, programs, interval drinks, merchandise, etc.

	What is a subscription package?
	Subscription packages are available for a variety of the companies. Subscription prices are offered at considerable discounts off standard single ticket prices. Some other benefits include priority booking, renewable seats, flexibility to exchange dates and deferred payment.

	I have purchased a subscription package, but now need to exchange my tickets for another performance date...
	Please call qtix on 136 246 or visit the box office to request a ticket exchange. A $3.30 exchange charge will apply for each ticket.

Privacy & Security

	What is a Cookie?
	A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server. The main purpose of cookies is to identify users and prepare customised web pages for them.

What is data encryption?

Encryption of information between the customer and qtix is provided by an industry-approved 128-bit cryptographic algorithm (triple DES). This system is currently used to protect trillions of dollars in payment instructions and transactions worldwide each day, and is used in most of the world's high value wholesale funds transfer systems. This ensures that communication between customers and qtix is secure.

	How do I know when my information is encrypted / protected?
	You can ensure that a page is SSL protected by checking that the page address (near the top of the browser window) begins with https, rather than http. Another sign that the page is protected is a closed padlock symbol at the bottom left or bottom right area of the browser window.

What if the padlock or https is NOT displaying?

To make use of the highly secure 128-bit encryption technology offered by the qtix site, your web browser must be capable of using 128-bit encryption technology. Two of the most popular browsers compatible with this technology are Microsoft Internet Explorer 5.5 or higher and Netscape Navigator / Communicator version 4.7 or higher. To check the version of your browser, go to the Help Menu, and choose About. The window that appears will give you the version of the browser you are running, and in the case of Internet Explorer, it will give you the encryption strength supported (cipher strength). If your browser is a version older than those listed in the above paragraph, it is necessary to upgrade your browser. To ensure your browser uses the full 128-bit encryption, it is necessary to ensure that SSL support has been enabled. For Microsoft Internet Explorer, this can be checked by going to the Tools Menu, choosing Internet Options, then click on the Advanced Tab, scroll down to the section titled 'Security' and ensure that a tick is in the box in front of the lines 'Use SSL 2.0' and 'Use SSL 3.0'. If you are using Netscape Navigator / Communicator, this is automatically enabled.

	How do I upgrade my browser to use 128-bit encryption?
	To upgrade your browser, click on one of the following links as appropriate: Internet Explorer (Windows version) Firefox (all platforms) Netscape Navigator (all platforms) Opera (all platforms) Safari (Mac only)

RSS feed

	What is an RSS feed?
	RSS stands for Really Simple Syndication. RSS feeds are a way for website owners to easily distribute a list of headlines, update notices, and content to a wide number of people on the web (see RSS Feed).

Searching For Events

	How do I find an event on the qtix website?
	For your convenience we display all our events, packages and extras on the website. You can search for what you are interested in by searching by a particular key word, event title, producer, date, interest area, venue or package / gift from the Homepage or the What's On & Booking page.

	How do I find more event information or buy tickets to an event?
	After completing a search query, your search results are displayed and the title of each event links to a event listing page or by clicking on the red 'buy' button you can begin your online shopping experience.

Tickets

	I have received my tickets but they have turned black, what has happened?
	Our tickets are printed using a thermal ticket printer. This means that exposure to sunlight or other heat sources can blacken these tickets. Black tickets cannot be used as admission to a venue. If this does happen please phone 136 246 as soon as possible so we can arrange to replace your tickets.

	My tickets have been lost / stolen / misplaced, what should I do?
	Please phone 136 246 as soon as possible. In most instances we will be able to replace your tickets so long as you retain proof of purchase. The theft of tickets should be reported to the police. Please note that General Admission tickets will not be replaced.

Ticket Delivery & Collection

	When will my tickets arrive by mail?
	We endeavour to deliver tickets within Australia in 7-10 working days in accordance with Australia Post guidelines. If you have not received your tickets after this time, please phone 136 246.

	How do I get my tickets when booking more than 7 days before an event?
	When booking online more than 7 days prior to an event, you can choose to either have your tickets mailed to you or left at the box office for collection.

	How do I receive my tickets when booking less than 7 days before an event?
	When purchasing tickets online within 7 days of an event, your ticket collection method will default to 'box office collect'. This means you can collect your tickets from the main qtix box office at any time or for other venues from the relevant venue box office up until 1 hour prior to the start time of your event.

Ticket Selection & Definitions

	What does 'select what part of the house (or seating reserve) you'd like to sit in' mean?
	In theatre venues, the house or seating reserve refers to the various seating sections including Stalls and Balconies, Choir Balcony, Choir Retractables and Choir Balcony Boxes.

	When selecting tickets, 'Stalls' is displayed, what does this mean?
	In a theatre or concert hall auditorium, the Stalls are the seats on the ground floor directly in front of the stage. They are generally gently tiered.

	When selecting tickets, 'Balcony 1 / Balcony 2' is displayed, what does this mean?
	In a theatre, the Balcony refers to one or more raised seating platforms above or behind the Stalls. The first level (Balcony 1) is usually called the dress circle or grand circle. The highest platform (Balcony 2) or upper circle is where the seats can be very high and quite a distance from the stage.

	When selecting tickets, 'Box' is displayed, what does this mean?
	In a Concert Hall venue, a Box is a group of seats that form part of the Concert Hall Balcony.

	When selecting tickets, 'Choir Balcony / Choir Retractable' is displayed, what does this mean?
	The various Choir seats only apply to Concert Hall venues. When purchasing a ticket within the Choir Balcony or Choir Retractables please note that these seats will be located behind or to the side of the stage. These seats may be sight and sound restricted.

	What are sight and sound restricted tickets?
	Sight and sound restricted tickets refer to seats that have restricted viewing and or hearing of the stage or event. Obstruction varies in different venues.

	What is General Admission?
	A general admission ticket means that venue seats will be assigned at the venue on a first come first serve basis. There are no reserved seats.

Video Files

	Why do we use QuickTime to play our video files?
	QuickTime is the multi-platform online video player that delivers high-quality audio and video. QuickTime video clips can be played back while they are downloading to your machine's hard drive (Fast Start).

	My computer won't play the QuickTime video file, how do I fix this?
	To view a QuickTime video file, you will need QuickTime Player. You can download it free from Apple QuickTime.

Your Personal Information

	I have forgotten my qtix Account password...
	To purchase tickets online you must have a qtix Account. Click here to enter your registered email address and we will email you a new password.

	How do I update my qtix Account contact details?
	You can maintain your contact information by clicking here and logging into your account.