Frequently Asked Questions


Accessibility Questions & Bookings

I need an aisle seat, or I have other special seating requirements (eg: wheelchair access, hearing difficulties), or I am bringing a guide dog with me, does this matter?
How do I purchase an accessibility ticket?

Buying A Ticket Online

What are the benefits for me when I buy tickets online?
How do I update my email address
Why can't I choose my own seat?
Where will my seats be?
Will better seats be available later?
I wish to purchase 12 tickets but there is a limit of 10 for the website, what do I do?
I need to cancel an order. What should I do?
How long will qtix hold tickets for me?
I have a concession card or I need some children's tickets?
When selecting tickets the system says there are 'limited seats', what does this mean?
When selecting tickets the system says the 'ticket allocation has been exhausted', what does this mean?
When selecting tickets the system says 'sold out', what does this mean?
When selecting tickets the system says, 'Unable to obtain the tickets you requested. The event may be sold out or the number of tickets requested is greater than the maximum available adjacent seats'. What does this mean?
How do I purchase tickets to more than one event?
In one day, what is the maximum dollar value purchase I can make online?

Buying a Ticket Off-line

How do I book tickets (excl. subscriptions) off-line?
How do I book tickets by phone?
How do I book tickets in person at the qtix Box Office?
Where are qtix's six outlets?

Transaction Fees

Do transaction fees apply to bookings?

Cancelled / Postponed Events

I purchased tickets for an event and that event has been cancelled, what happens now?
I purchased tickets for an event and that event has been postponed, what happens now?

Company Information

What is qtix?
What is Queensland Performing Arts Centre (QPAC)?

Error Messages

What does 'Unable to Satisfy Request' mean?
What does 'Cannot find server or DNS Error (Internet Explorer Error)' mean?
What does '404 Not Found' mean?
What does '500 Internal Server Error' mean?

Extras - Gift Vouchers & QPAC Car Parks

How do I use a QPAC car park voucher?
Where do I use a QPAC car park voucher?
How do I redeem my QPAC gift voucher?

Online Payment

How can I pay for my tickets?
When do you charge my credit card?

Packages & Subscriptions

What is a package?
What is a subscription package?
I have purchased a subscription package, but now need to exchange my tickets for another performance date...

Privacy & Security

What is a Cookie?
What is data encryption?
How do I know when my information is encrypted / protected?
What if the padlock or https is NOT displaying?
How do I upgrade my browser to use 128-bit encryption?

RSS feed

What is an RSS feed?

Searching For Events

How do I find an event on the qtix website?
How do I find more event information or buy tickets to an event?

Tickets

I have received my tickets but they have turned black, what has happened?
My tickets have been lost / stolen / misplaced, what should I do?

Ticket Delivery & Collection

When will my tickets arrive by mail?
How do I get my tickets when booking more than 7 days before an event?
How do I receive my tickets when booking less than 7 days before an event?

Ticket Selection & Definitions

What does 'select what part of the house (or seating reserve) you'd like to sit in' mean?
When selecting tickets, 'Stalls' is displayed, what does this mean?
When selecting tickets, 'Balcony 1 / Balcony 2' is displayed, what does this mean?
When selecting tickets, 'Box' is displayed, what does this mean?
When selecting tickets, 'Choir Balcony / Choir Retractable' is displayed, what does this mean?
What are sight and sound restricted tickets?
What is General Admission?

Video Files

Why do we use QuickTime to play our video files?
My computer won't play the QuickTime video file, how do I fix this?


Your Personal Information

I have forgotten my qtix Account password...
How do I update my qtix Account contact details?